CONTENT OF REVIEW POLICY PAGE

The review you leave will enable the business or charity to improve on their services and you can comment anonymously if you wish. You should respect the anonymity of other public user who had reviewed a service that you had used or dealt with by not using their names. The 'Leave review' feature available on many businesses or charities service provider profiles on EYBOS, allows you to comment on the service you, a friend or a family member, received. This is not a formal complaint procedure and if you wish to make a complaint you should read our guide to making a complaint. Businesses and charities are not obliged to read or respond to the comments, though many do. If you want a reply to your feedback you should contact the business or charity service directly. Alternatively contact EYBOS and we will facilitate this on your behalf. You can comment on your experience if you have had transactions with a business for businesses or for charities, if you have been at any event organized by the charity in the last 2 years Giving your feedback on a Business or Charity service does not require registration with EYBOS but you will need to provide a valid email address so that we can contact you if there are any problems. Feedback should be made within the 'Leave review' area of the Business or Charity service provider profile page. This area is not suitable for making general political points about the Business or Charity services. Feedback from members of staff will not be accepted. Any comments solicited by a business or charity service provider or a related party are not permitted. Business or Charity service providers on the EYBOS platform should never post comments on behalf of their Customers for businesses and service users for Charities. Ratings and comments must be about transactions or events within the past two years. Once a comment is more than two years old, any associated ratings are removed from the service's overall rating score. 

If you think someone’s contribution to the website breaks our rules you can alert one of our moderators by checking the 'Report as unsuitable' box directly beneath the comment. Reporting a comment will not delete it but will temporarily remove it and ensure we look at it as soon as possible. The moderators will then decide whether to remove it permanently or reinstate it.

Relevance:- Comments must be relevant to the page they are to appear on. Be Civil:- Please ensure that your contributions are respectful of others. We will remove contributions that are unlawful, harassing, abusive, threatening, obscene, sexually suggestive, racist, homophobic or sexist or that incite or promote hatred of any group of business or charities. Writing in Capitals:- Do not write in capital letters – on the internet this is regarded as “shouting” and many people are offended by it. Be Informative:- Ensure that your comment has enough information to describe your customer experience, and if you are commenting on a charity, provide enough information to assist someone else in making decisions about the service they provide. Comments deemed uninformative by our moderators may be removed. Abusive Language:- Comments containing swearing will be removed. People of all works of life use the EYBOS platform to either give to a charity or source for products on promotions and language should be suitable for them. English:- All comments on the platform must be made in English. Comments in other languages will be removed. Stereotypes:- Comments that stereotype sections of business, charity or society will be removed. Multiple Posts:- Duplicate comments or repeats will be removed. Users should only post one review per experience.

Personal Information:- To protect your privacy, any information you contribute that reveals personal information, such as names, phone numbers, email addresses, twitter handles, addresses and so on will be removed. Any posts attempting to use the site to exchange personal information or arrange meetings with another user will also be removed. Whether you are speaking for yourself, a friend or a family member, do not name the individuals you are talking about. If you are making a comment on another person’s behalf, it is best instead to talk of ”my husband”, “my uncle” and so on to protect their privacy. Screenames, Nicknames and Impersonation:- Screennames used on the EYBOS platform are moderated. When selecting a screenname make sure you choose one that is not rude, offensive or aimed at impersonating another person. Naming Businesses:- Please avoid naming businesses or commercial services in your comment. Any comments breaching this rule will be removed. Under 16s:- We ask that people under 16 years get permission from a parent or guardian before posting on the EYBOS platform.

Asking for and giving specific medical or health advice is not permitted. Comments deemed to be advertising a product or events with a view to doing a direct comparison with another product or event will be removed. Irrespective of their contents, comments will be removed if they were, or might reasonably be suspected of being, made following financial or any other inducement.

Current Court Cases and Court Injunctions:- contempt of court rules mean you cannot make comments that could prejudice the outcome of a court case. Comments on something that subsequently becomes the subject of a court case or hearing will also be removed if they risk being in contempt of court. Contributions that break a court injunction will be removed. Criminal Activity:- If you believe that criminal activity is or has taken place at any Business or Charity organisations please contact the police or the organisation directly. Defamation:- Defamation is a complex area. Defamation may occur when someone makes a statement that causes serious harm to a business or charity’s reputation. The law allows you to post comments containing your honestly held opinion, provided you identify the facts on which you are expressing your opinion. Posting untrue statements is against the law if they cause serious harm to a person's reputation or are likely to do so. Comments deemed to contain defamatory statements will be removed. Disclaimer:- This definition is not to be regarded as a statement of the law nor should it be relied upon to make any judgement as to whether content is potentially defamatory. It is up to you to decide whether to take specific legal advice. Threats:- Comments containing threats of public fear, terrorism or threats towards any individual are not permitted. Copyright:- Ensure that you own the copyright to any material you put on the site - especially if you have copied it from another source. If we are in doubt about the ownership of content we will remove it from the site.

Privacy:- When you make a comment you will be asked to either create an EYBOS account or to provide a valid email address. Your details will only be used to contact you about services you have expressed an interest in or to contact you about your comment should there be any concern about it. EYBOS will not pass on your details to any other party unless permitted or required by the 1998 Data Protection Act, or required by order of a court. Copyright of your contributions:- Your contributions to the EYBOS platform are published to the general public. In submitting your comments you assign all rights to EYBOS for use and publication of your contribution (further information can be found in terms and conditions). If you are unwilling to grant EYBOS copyright to your contribution you should not submit it to the site. Action we may take:- A breach of any of our rules can lead to your comment being rejected. Repeated or serious breaches of our rules may lead to EYBOS blocking contributions from your email address or suspending your EYBOS account. EYBOS reserves the right to delete any content at any time for any reason and is under no obligation to publish any contributions. EYBOS reserves the right to alter or update the house rules or terms and conditions at any time.